Privacy Policy

1. Introduction

Capital and Country Homes Limited ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Capital and Country Homes Limited (Company number 10145466) is the data controller.

2. Information We Collect

We may collect and process the following personal data:

• Name and contact information (email address, telephone number) when you submit an enquiry through our contact form
• Property preferences and requirements you provide in your enquiry
• Any other information you choose to provide in your correspondence with us

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries about our properties and services
• To provide you with information about developments that may interest you (only with your consent)
• To maintain records of our communications with you
• To comply with legal and regulatory requirements

The legal basis for processing your data is:

• Your consent (for marketing communications)
• Our legitimate interests (for responding to enquiries and maintaining business records)
• Legal obligations (where we are required by law to process your data)

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Your data is stored securely and only accessed by authorised personnel who need it to perform their duties. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

5. Third-Party Services

We may share your data with the following third parties:

• Our website hosting provider (Hostinger) for website infrastructure
• Professional advisers including lawyers, accountants, and insurers
• Regulatory authorities and other parties where required by law

We ensure all third parties respect the security of your personal data and treat it in accordance with the law.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: You can request a copy of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your data in certain circumstances
• Right to restrict processing: You can request we limit how we use your data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below.

7. Contact Information

For any questions about this privacy policy or to exercise your data protection rights, please contact us:

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.